Shipping & returns
Updated: 2026-06-11
Cold-chain delivery
Pasteurized milk shipped at 2–6°C in insulated bags. Typical ETA 0–2 hours in Da Nang urban districts after order confirmation.
Service areas
Son Tra, Hai Chau, Ngu Hanh Son, Thanh Khe, Lien Chieu and nearby — confirm on Zalo before ordering to beach hotels or Hoi An outskirts.
Returns
Report damaged or warm products within 24 hours with photos. Perishable goods: replacement or refund when cold chain failure is on our side.
Vietnamese version
Full policy: Giao hàng & đổi trả (Tiếng Việt).